Shipping policy

Shipping and Return Policies

Dolomites Beauty is operated by Kokka Cosmetics; unless otherwise specified, references to “Kokka Cosmetics,” “we,” “us,” or “our” include Dolomites Beauty, and the following Shipping & Return Policies apply to all purchases, website use, and customer interactions across both.

Shipping Policy

At Kokka Cosmetics, we strive to process and ship all orders within 2 to 3 business days after receiving your purchase confirmation. 

We offer domestic shipping within the United States (California excluded) through FedEx.

Shipping rates are calculated at checkout and may vary depending on the destination and size of the order.

Estimated Delivery Times: 2 to 6 business days

We are not responsible for delays caused by carriers.

Return & Refund Policy

At Kokka Cosmetics, your satisfaction is our top priority. We strive to ensure that every purchase meets your expectations.

Due to the nature of cosmetic products, all sales are final for hygiene and safety reasons. We do not accept returns or exchanges.

However, if your product arrives damaged or defective, we offer returns or store credit within 30 days of purchase back to your original form of payment.

To return, the item must be returned in its original packaging, it must contain at least 90% of the product and you must include the original order receipt.

If the product does not meet the return requirements, we are unable to offer refunds. Otherwise, we assess each case individually to determine the most appropriate solution.

The process: 

  1. Email us at info@dolomitesbeauty.com with your order number, description of the issue, and clear photos of the product and packaging.

  2. Once we confirm the issue, you may ship the product back to us securely in its original packaging.

  3. After inspection and confirmation that the item is damaged or defective, we will issue a refund to your original payment method, minus the original shipping cost, or provide store credit, depending on the case .

Please note: We will not be able to refund the shipping cost for returns 

Processing times:

  • Store credit: Issued within 3 business days after approval.
  • Refund to original payment: Processed within 10 business days after approval.

Wrong Product Received

If you received the wrong product, please contact us at info@dolomitesbeauty.com. We will send the correct item at no additional cost or offer a full refund, as you prefer.